Return Policy:

• All returns must have prior authorization by obtaining an RMA number.
• Returns must be received within 30 days of delivery, except for "Seasonal Items" which must be received within 15 days of delivery.
  • Seasonal Items include: Tire Chains and Winter Tires (tires that bear the "Severe Snow Service" symbol)
• RMA requests must be received within 25 days of delivery, except for "Seasonal Items" for which RMA requests must be received within 10 days of delivery.
  • To ensure timely processing, RMA requests should be entered via the online form located at: http://www.vulcantire.com/rma.htm
• All returned merchandise must be in new, original condition and in original packaging, if applicable.
  • Tires: Tires must not be driven on. Any damage incurred during the mounting process will render the tire unreturnable. Use care when mounting tires.
  • Tire Chains: Chains must not be driven on. Chains must be returned in original packaging with all manuals, instructions and accessories.
• The customer is responsible for return shipping charges, returns sent by COD will not be accepted.
• Items should be returned using a carrier that offers "Package Tracking".

General sales policy:

• The customer is responsible for charges that may be incurred upon refusal of a shipment.
• Original shipping charges are not refundable, replacement items will be shipped free of charge under the following conditions:
  • Wrong merchandise is received, except if customer is at fault.
  • Merchandise is damaged in shipping.
  • Merchandise is defective on delivery.

Backorder policy:

• Any item ordered that is out of stock will be automatically backordered. The customer will be immediately notified of the backorder via email.
• The customer's credit card will not be charged until the backordered item is in stock and ready to ship.
• A backordered item may be canceled at any time before the item has been processed for shipping.
• A backordered item will automatically be shipped when the item is, once again, in stock.